FAQ
Frequently Asked Questions (FAQ)
We’ve gathered the most common questions to help you shop confidently at Iconnovi.
🛍️ Orders & Payments
Q: How can I place an order?
A: Simply browse our store, add your favorite items to your cart, and complete checkout using our secure payment options.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options depending on your region.
Q: Can I modify or cancel my order after placing it?
A: We start processing orders quickly to ensure fast shipping. If you need to make changes, contact us at support@iconnovi.com within 12 hours of placing your order.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Delivery usually takes 7–12 business days, depending on your location. Check our Shipping Policy for detailed delivery times.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking link to follow your package’s journey.
Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide. If your country isn’t available at checkout, contact us and we’ll do our best to assist.
🔁 Returns & Refunds
Q: What is your return policy?
A: You have 30 days after receiving your item to request a return. The item must be unused, in its original packaging, and with proof of purchase.
Read our full Return & Refund Policy.
Q: How long does it take to get a refund?
A: Once we receive and inspect your return, refunds are typically processed within 10 business days to your original payment method.
💳 Product & Quality
Q: Are your products authentic and high quality?
A: Absolutely! All Iconnovi products go through strict quality checks before shipping to ensure premium craftsmanship and customer satisfaction.
Q: What if my product arrives damaged or incorrect?
A: Please contact us immediately at support@iconnovi.com with your order number and photos. We’ll resolve the issue promptly.
💬 Contact
Q: How can I reach your customer service team?
A: You can email us at support@iconnovi.com. Our support team responds within 24–48 business hours, Monday through Friday.
Contact form
Our customers tell it better than we do!
Excellent
4.7/ 5
based on 9 067 reviews
Great quality!
The blazer fits like it was tailored just for me. Definitely coming back for more. The blazer fits like it was tailored just for me. Definitely coming back for more. The blazer fits like it was tailored just for me. Definitely coming back for more.
Adam Carter
Stylish and comfortable
The fabric feels premium and the stitching is solid. The fabric feels premium and the stitching is solid. The fabric feels premium and the stitching is solid.
James Sullivan
Loved the joggers!
Super breathable and perfect for my active lifestyle. Super breathable and perfect for my active lifestyle. Super breathable and perfect for my active lifestyle.
Michael Rodriguez
Finally found a store that understands men’s fashion.
Classy, sharp, and affordable. Classy, sharp, and affordable. Classy, sharp, and affordable.
Liam Bennett
Clean lines, minimalist design.
Very impressed with the craftsmanship. Very impressed with the craftsmanship. Very impressed with the craftsmanship.
Noah Patel
These pieces are made to be worn AND seen.
Got compliments on my jacket the first day. Got compliments on my jacket the first day. Got compliments on my jacket the first day.
David Nguyen
Great for everyday wear.
The shirts are soft and the sizing is accurate. The shirts are soft and the sizing is accurate. The shirts are soft and the sizing is accurate.
Ethan Scott
Excellent service and fast delivery.
Suit looked amazing at my meeting! Suit looked amazing at my meeting! Suit looked amazing at my meeting!
Ryan Blake
Affordable and stylish.
You can tell they care about detail. You can tell they care about detail. You can tell they care about detail.
Jonathan Kim
Perfect fit.
T-shirts hug the arms just right. Highly recommend for athletic guys. T-shirts hug the arms just right. Highly recommend for athletic guys. T-shirts hug the arms just right. Highly recommend for athletic guys.
Daniel Rivera
Ordered 3 times already.
Never disappointed. The styles just keep getting better. Never disappointed. The styles just keep getting better. Never disappointed. The styles just keep getting better.
Lucas Wright
Good materials and clean look.
Works well for both casual and formal occasions. Works well for both casual and formal occasions. Works well for both casual and formal occasions.
Gabriel Thompson
This is now my go-to for men’s fashion.
Feels luxurious without the crazy price tag. Feels luxurious without the crazy price tag. Feels luxurious without the crazy price tag.
Matthew Harris
Unique pieces.
Love the modern cuts and how everything fits true to size Love the modern cuts and how everything fits true to size Love the modern cuts and how everything fits true to size
Benjamin Moore
Impressed by the attention to detail.
Great packaging too! Great packaging too! Great packaging too!
Elijah Ward
ICONNOVI – Where Men Define Style
At ICONNOVI, we craft bold, modern fashion for men who lead.
Clean cuts. Premium feel. Powerful presence.
Be the ICONNOVI.
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FREE SHIPPING
Free delivery on all orders.
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30 DAYS WARRANTY
Try us for 30 days. Don't like it? Full refund.
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SIMPLE RETURNS
Very simple and clear returns policy.
